Can I return a product?

Q: What is your return policy?
A: Please read Clause 5 of our Terms & Conditions.

5.5 While we will not charge you for picking up the Goods from your home address, you will have to bear the direct cost of returning the goods to collaborator’s warehouse in Poland. We will communicate the shipping costs to you via email. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. All returned goods must be accompanied by a completed delivery note (for orders delivered).

The cost of returning goods is €10.00/per product.

Q: What is the return procedure?
A: The return procedure is as follows:
We can accept the return within 14 days from the delivery, provided that the item you would like to return is:
- undamaged,
- unused,
- in the original undamaged packaging.

Once the above is confirmed, we can open the return procedure. We will issue a collection form. Our employee will collect the product from you. We will issue a refund via the original payment method account within 1-2 business days after collection.

FAQ section: https://www.megastore.com.mt/en_MT/i/FAQ/42#warranty

Terms and Conditions: https://www.megastore.com.mt/en_MT/i/Terms-and-Conditions/40

If you would like to return a product, please send us an e-mail to [e-mail] and include the following details:
- order number,
- product details and quantity.

Once the above is confirmed, we will open the return procedure.

We will issue a collection form. Our employee will collect the product from you.
We will issue a refund to the originating PayPal account within 1-2 business days after collection.